PROCESSING TIMES AND FULFILLMENT
Orders are processed pending item availability and payment approval. During high-volume periods, product availability may be subject to change while
your order is being processed.
Most orders placed Monday through Friday will be
processed and shipped within 1-3 business days.
Orders placed on Friday or over the weekend will
start processing on Monday and ship within 1-3
Once order processing is complete, you will receive
an email with tracking information.
At NOUVEAU®, our top priority is to provide
you with the best experience possible. We will
make every effort to fulfill your order in its
entirety; however, if any items are not available
we'll only charge for what's in stock and refund
anything else. While it's an exception, rather
then a rule, there may be rare instances where
we have no choice but to decline orders-we
want nothing more than for each purchase from
us to go as smoothly as possible.
We are unable to change or cancel an order after
you've placed it.
It is possible that your order may be canceled
during high volume periods due to inventory selling
out. If your order is canceled, all charges will be
automatically refunded. We recommend trying to
place your order again or signing up for our restock
waitlist for the sold out item.
To ensure your security, we take additional steps in
verifying the details on your order. If you receive a
cancellation notification, please contact
Customer Support for more information.
What if I need to modify my order?
Once an order is placed, it can not be changed,
modified or canceled. Please make sure you select
your correct waist size, enter your
correct email, shipping address (include Apt #)
Black Friday pricing is ONLY available from 11/27
12AM EST to 11/28 11:59PM EST. Black Friday
pricing can not be applied to orders placed prior to
this time. Our Black Friday event launch was
announced prior to this date. Unfortunately, we can
not apply Black Friday pricing to orders placed
outside this timeframe.
I placed an order and noticed I got the
wrong size, what do I do?
We strive to process orders as quickly as possible;
Once an order is placed, we cannot
modify the order. Please make sure your size and
address are accurate BEFORE placing an order.
You can check the status of your order here
I placed an order but haven't received an
order confirmation yet. When will I get it?
There's a chance you might not have received your
order confirmation if you entered your email
It also might be in your junk mail, please double-check.
If not, let us know, and we'll send you another order
I'm having a problem with my order?
if you have questions or concerns about your order,
received an incorrect item or if there was
something wrong with your merchandise, please
contact us (include your order #).
CONNECT WITH NOUVEAU SUPPORT