Store Policy

Payment:

Nouveau accepts cash payments (in-store only) as well as the following forms of payment:

 

 

 

 

*A sales tax of 9% will be charged to all orders that have a ship to address in the State of Louisiana.

*PayPal payments accepted online only, not accepted in-store.

 

 

 

Shipping and Handling:

 

All Continental U.S. orders placed Monday – Friday before 12:00 pm (Central Standard Time) will ship out same day.  Any orders that are placed after 12:00 pm CST will be shipped out the following business day. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays).  All International orders will be shipped out the following business day from when they are placed.

 

 

Shipping Rates:

 

United States

 

FREE Continental US Shipping

1 – 8 Business Days

Orders of $149 or more

Ground Shipping

1 – 5 Business Days

$10

2-3 Day Rush

2-3 Business Days

$16

1-Day Air

1 Business Days

$35

 

 

International

Nouveau proudly ships worldwide.  As an added protection for our International customers, we only accept PayPal payments for International orders.  Our International Shipping rates are as follows below:

 

USPS First Class Mail

4 –14 Business Days*

$42.00

 

Depending on your location, you may be held responsible for customs duties and fees on your international order.  Additionally, some international orders may receive delays at the destination’s customs office.  Unfortunately, we cannot control the fees that you are charged at customs, the delays, nor can we predict what they may be.  We suggest that you contact your local customs office for additional information. Packages that are returned due to customs hold ups will be refunded to the customer once the items are received back in. Shipping fees will not be refunded.

  

 

Returns, Exchanges and Store Credits:

 

 

Online

Online returns are easy.  If for any reason you are unhappy with an item that you purchased from ShopNouveau.com, you may return it within 7 days of receiving the item for either an exchange or a store credit, or refund. To make a return or exchange, you must fill out a “returns” form. You can obtain this form simply by email us at shop@nouveaunola.com requesting this form. You may ship the package to our returns department at: 

Nouveau

Attn: Returns Department

814 Canal St

New Orleans, LA 70112

We recommend that you ship it via a trackable and insured method back to our warehouse as Nouveau cannot be held responsible for returned packages that were lost in transit prior to our receipt.  Please specify, what item you are returning as well as what item(s) you would like in exchange.  If you would like a store credit you can select “Store Credit”.  All store credits issued will only be valid for redemption in our online shop, ShopNouveau.com, and are valid for one year from the issue date. 

Items must be returned in the following condition:

  • New Condition
  • Unworn, unwashed, unaltered
  • Tags must be attached

 

If you are returning shoes or other footwear, the original box must be included, free of damage and shipping labels. 

 

 

 

Security:

Your private information is always secure and safe.  Protecting your private information is our highest concern and we take many steps to ensure that it is safe.  All orders are processed via SSL (Secure Sockets Layer) and our website is securely encrypted.

 

 

Privacy Policy:

Nouveau does not sell or rent any of the information that you provide to us.  We are committed to protecting your privacy.

 

Still need help?

We’re always here to help out.  If you have any additional questions or concerns you can reach us at one of the options below

Via email: shop@nouveaunola.com 

Via phone: 504.522.6376

      

Address:

Nouveau

814 Canal Street

New Orleans, La 70112

 

Store Hours:

Monday – Thursday 9am – 9pm

Friday – Saturday 9am – 10pm

Sunday – 11:00am – 7pm

 

Office Hours:

Monday – Saturday 10 am – 5:30 pm

 

Sunday  CLOSED