( TO REQUEST A RETURN, CLICK >>> HERE )
Enter the order # found in your order confirmation email and the email on the order to request a return. Please allow 72 hrs for all return requests to be reviewed.
ALL returns must be requested within 10 days of receiving the item, or the request WILL BE rejected.
(LIMIT 1 RETURN REQUEST PER ORDER)
- RETURN INSTRUCTIONS -
-Once your return is approved, you will receive step-by-step instructions on completing your return via email AFTER BEING APPROVED FROM YOUR RETURN REQUEST.
-Please upload the tracking to the return portal (THE PLACE YOU INITIALLY REQUESTED THE RETURN FROM) once you ship back your return.
-Please update the tracking number within 7 days otherwise, your return will be rejected. (details in return approval email)
- If you do NOT ship your return within 7 days of receiving the approval email and provide tracking to us, it will be void and no longer active and your return will be rejected, this is non-reversible. (YOU WILL BE CHARGED A 15$ INVOICE TO HAVE YOUR ITEM SHIPPED BACK IF YOU SEND YOUR ITEM AFTER THE REJECTION)
-Please allow up to 15 business days for our warehouse to process your store credit or issue you a refund
-All returns must be submitted online - CAUTION: not following the steps mentioned above can cause your package to be lost or delayed.
DO NOT SHIP RETURNS WITHOUT A RETURN REQUEST THIS CAN BE RESOLVED IN A 15$ INVOICE TO HAVE THE ITEM SHIPPED BACK.
- FREQUENTLY ASKED QUESTIONS (FAQ) -
WHEN CAN I MAKE A RETURN REQUEST?
- Return request must be made WITHIN 10 days of receiving the order.
- The items and shoe box MUST be in brand new mint condition to be eligible for a return.
- ALL SALES ARE FINAL on sale items, discounted prices, Black Friday, Cyber Monday, and International orders.
- Orders that use a promotional code of 20% or more are considered FINAL SALE
- If you are returning shoes, the original box must be included and free of damage. Please place the original shoe box in a separate shipping box. We recommend using the same shipping box that was originally used when you received the order.
(PLACING THE SHIPPING LABEL ON THE ORIGINAL SHOE BOX WILL RESULT IN A REJECTED RETURN!!!!!)
WILL I RECEIVE A SHIPPING LABEL FROM NOUVEAU?
- All customers are responsible for return shipping.
- We recommend going through UPS, USPS, FedEx or any reliable shipping courier available in your area.
*Nouveau cannot be held responsible for returned packages that were lost in transit prior to our receipt. We recommend PLACING INSURANCE your package in the event your package gets lost in transit.
MY RETURN WAS REJECTED, WHAT DO I DO NOW?
- Returns that are sent to us stained, worn, smelly, or used will be rejected at the time of inspection, in which you will be responsible for a $15 rejected return shipping charge to retrieve your worn items.
-DAMAGED SHOE BOXES ARE CONSIDERED DAMAGED ITEMS AND WILL BE REJECTED.
(DO NOT RETURN WORN. USED. STAINED or SMELLY ITEMS)
(Rejected returns invoices must be paid within 15 days of receiving the invoice, after which they will no longer be reshipped and donated)
WHATS THE STATUS OF MY RETURN?
- Once your package arrives at our warehouse, we will verify the Items through inspection and then email you the confirmation.
- Refunds --- 15 working days after arrival and inspection.
- Store Credit ---10 working days to receive store credit.
(Please know the return process is a process and can not be rushed, we appreciate your patience)
RESTOCKING FEE -
-All REFUNDS will be subject to a restocking fee of 6$ plus 1$ PER ADDED ITEM. The fee will be deducted from the total amount of the order to be refunded.
-OUTBOUND SHIPPING FEES will not be refunded for refunds nor store credit.
-Your private information is always secure and safe. Protecting your private information is our highest concern and we take many steps to ensure that it is safe. All orders are processed via SSL (Secure Sockets Layer) and our website is securely encrypted.
- Nouveau does not sell or rent any of the information that you provide to us. We are committed to protecting your privacy.
(In the event of a customer receiving a Damaged/Wrong item, contact our support team WITH PROOF to issue a return label )