SHIPPING INFORMATION
- FREQUENTLY ASKED QUESTIONS (FAQ) -
MY ORDER WAS SHIPPED, BUT I NEED TO UPDATE THE ADDRESS, WHAT DO I DO?
- If you'd like to update your address, please contact UPS directly to manage your delivery (1-888-742-5877) or sign up for UPS My Choice to manage your shipment.
WHEN WILL MY ORDER SHIP?
- Order processing takes 1- 5 business days.
- If an order is placed on a Saturday or Sunday, it will
ship out the following Monday (excluding Holidays).
-You will receive a shipping confirmation email with
tracking once processing is complete and your
order ships out.
-Once shipped, delivery time within the U.S. is 10 to 15 business days.
-Please note we DO NOT ship on weekends or
holidays.
MY TRACKING STATES MY ORDER WAS DELIVERED, HOWEVER I HAVNT RECEIVED ANYTHING, WHAT DO I DO NOW?
-Once the postal service receives your order at the
the final sorting facility, it is scanned in, and sometimes
accidentally marked as delivered. Please allow a
few hours for the postman to deliver your order.
-If you still haven't received your order, please
contact the UPS® Support Center
Once an order is shipped from our warehouse, the
postal service (UPS®) is liable for the delivery.
-If you purchased Route Package Protection, please
visit the Route Resolve Center https://claims.route.com/
If you did not purchase Route Package Protection
and you believe your order was lost or stolen
please file a claim directly with UPS®
-NOUVEAU® does not hold or accept responsibility for packages that have been reported as delivered by the carrier.We do not issue refunds or credits for packages that the carrier confines as being delivered.
-Please note this manual process takes several weeks. Once the customer files an official claim, UPS will send us the official claim through the mail. This process takes up to 4 weeks. We will only issue store credit after UPS claims paperwork is received by our warehouse and verified. We can NOT control the timing of claims arriving at our warehouse.
WHY ISN'T MY TRACKING PAGE WORKING?
-Please allow up to 36 hrs for tracking information to
update on the UPS® tracking tool or the ARRIVE
app.
DOES NOUVEAU OFFER FASTER SHIPPING, I CAN PAY EXTRA?
- Please know we do not offer expedited shipping at the moment.
HOW MUCH DOES SHIPPING COST?
United States:
• UPS® Ground /// Flat Rate of $15
• UPS® Signature Delivery /// Flat Rate
$18.50
MY ORDER WAS RETURNED TO THE SHIPPER, WHY DID THIS HAPPEN AND WHAT CAN I DO?
This can happen if:
1. an address is invalid or missing information
2. the carrier is unable to deliver your package
3. the order is refused by the customer at the time
of delivery.
-Returned to sender or refused packages will be
restocked, and you will be issued store credit in
the form of an E-Gift Card minus the initial
shipping charge and restocking of $6.00 +
$1.00 per additional item. We are unable to
replace or reship in these instances as all returned
shipments are processed by our Returns
Department.
-Please use the E-Gift Card to place a new
order using the correct address. Keep in mind that
we do not guarantee your items will be in stock at
the time of your reorder.
We are unable to make changes to orders that are
placed on our system.
-NOUVEAU® does not take responsibility for
lost, misplaced, or incorrectly delivered
shipments if the address information provided is
incorrect at the time of purchase.