SHIPPING INFORMATION

When will my order ship?

Order processing takes 5 business days ---

pending availability and credit card verification.
Once an order has been placed, it cannot be
modified or canceled.
Please allow 5 business days for the order
fulfillment prior to shipping.
If an order is placed on a Saturday or Sunday, it will
ship out the following Monday (excluding Holidays).
You will receive a shipping confirmation email with
tracking once processing is complete and your
order ships out.
Once shipped, delivery time within the U.S. is 10
- 15 business days.
Please note we DO NOT ship on weekends or
holidays.

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Do you offer quicker shipping? I'll pay
extra?

We do not offer expedited shipping at the moment.

How much is shipping?

United States:
ā€¢ UPSĀ® Ground /// Flat Rate of $15 | FREE on
domestic orders over $150 1
ā€¢ UPSĀ® Signature Delivery /// Flat Rate
$18.50 | FREE on domestic orders over
$199]
International shipping has been paused as of
06/09/22 at 11 AM PST.

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Why isn't my tracking number working?

Why isn't my tracking number working?
Please allow up to 36 hrs for tracking information to
update on the UPSĀ® tracking tool or the ARRIVE
app.

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My tracking info states that my order was
already delivered, but I have not received
it. What does this mean?

Once the postal service receives your order at the
the final sorting facility, it is scanned in, and sometimes
accidentally marked as delivered. Please allow a
few hours for the postman to deliver your order:
If you still haven't received your order, please
contact the UPSĀ® Support Center
Once an order is shipped from our warehouse, the
postal service (UPSĀ®) is liable for the delivery.

NOUVEAUĀ® does not hold or accept
responsibility for packages that have been reported
as delivered by the carrier. We do not issue
refunds or credits for packages that the carrier
confines as being delivered.
If you purchased Route Package Protection, please
visit the Route Resolve Center
If you did not purchase Route Package Protection
and you believe your order was lost or stolen
please file a claim directly with UPSĀ®

Please note this manual process takes several
weeks. Once an official claim is filed by the
customer, UPS will send us the official
claim through the mail. This process takes up to 4
weeks.
We will only issue store credit after UPS claims
paperwork is received by our warehouse and
verified.
We can NOT control the timing of claims arriving at
our warehouse.

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My order got "returned to sender," whatĀ happens next?

This can happen if:

1. an address is invalid or missing information
2. the carrier is unable to deliver your package
3. the order is refused by the customer at the time
of delivery.
Returned to sender or refused packages will be
restocked, and you will be issued store credit in
the form of an E-Gift Card minus the initial
shipping charge and restocking of $6.00 +
$1.00 per additional item. We are unable to
replace or reship in these instances as all returned
shipments are processed by our Returns
Department.
Instead, please use the E-Gift Card to place a new
order using the correct address. Keep in mind that
we do not guarantee your items will be in stock at
the time of your reorder.
We are unable to make changes to orders that are
placed on our system.

To ensure that your
package is properly delivered, make sure that
your address is entered correctly and includes
all relevant information. The use of correct
abbreviations, street numbers, building or
apartment numbers, zip codes, destination
country, and route information (if applicable) are
critical to ensuring delivery.
NOUVEAUĀ® does not take responsibility for
lost, misplaced, or incorrectly delivered
shipments if the address information provided is
incorrect at the time of purchase.

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My order has already been shipped but I
need to update the address. What should I
do?

If you'd like to update your address, please contact UPS directly to manage your delivery (1-888-742-5877) or sign up for UPS My Choice to manage your shipment. For international orders, you can manage your delivery with DHL at this link.

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